Inworld AI Privacy Notice
Last Updated: January 18, 2026
This Privacy Notice describes how Theai, Inc. (“Inworld AI,” “we,” or “us”) collect, use, disclose and otherwise process information about you. This Privacy Notice applies to information we collect when you access or use our websites and any related services (collectively, the “Services”), or when you otherwise interact with us, such as through our customer support channels. This Privacy Policy does not apply to information we process on behalf of our enterprise customers in the course of providing our services.
This Privacy Notice is effective as of the “Last Updated” date above. We may change this Privacy Notice from time to time. If we make changes, we will notify you by revising the “Last Updated” date. Where required or permitted by law, we will notify you of changes through the Services or by other means.
COLLECTION OF INFORMATION
Information You Provide to Us
We collect information directly from you when you create an account, request customer support, or otherwise communicate with us. The categories of information we collect include:
- Contact Information: we collect your name, company name, email address, and phone number.
- Content and Biometric Information: we collect and maintain information from the content you provide to our Services, such chats and voice recordings, and, where we have your consent, use those recordings to derive a digital model of speech characteristics that may be considered Biometric Information (defined below) in some places.
- Financial Information: we rely on third-party payment processors to collect the financial information used to pay for the Services.
- Communication Information: we collect information included in your communications with us, including automated monitoring and storing of chats submitted through our Services.
We may also collect any other information you choose to provide.
Information We Collect Automatically
We automatically collect the following categories of information:
- Transactional Information: we keep a history of your transactions with us, including the dates and amounts paid for the Services.
- Internet Activity Information: we collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, and browser type. We also collect information about your activity on our Services and interaction with our communications, such as access times, browsing behavior (such as pages viewed and links clicked), the page you visited before navigating to our Services, and information about your activity on specific pages (such as mouse movements, keystrokes, and items placed in your cart or added to your lists).
- Audio Information: If you call our support or sales teams, we may monitor and retain those conversations.
- Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies and pixels, to collect information about your interactions with our Services and communications. These technologies help us improve our Services and communications, see which areas and features are popular, count visits, and track clicks. You may be able to adjust your browser settings to remove or reject browser cookies. You can also adjust certain cookie settings by selecting “Do Not Sell or Share My Personal Information” within the cookie icon at the bottom-left corner of our website. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
Information We Collect from Other Sources
We may collect contact information and device identifiers from identity verification services, advertising networks, and data analytics providers. Additionally, if you create or log into your Inworld AI account through a third-party platform (such as Microsoft or Google), we may have access to certain information from that platform, such as your name and email address, depending on your platform settings. We may also collect information you share when you interact with us on social media platforms.
Derived Information
We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address.
USE OF INFORMATION
We use the categories of information we collect for the following business and commercial purposes:
- Service Delivery: we use information to provide and maintain our Services, including to process payments and authenticate your account.
- Communication: we use information to communicate with you about Inworld AI and our Services, including to respond to your questions, inform you of price or Services changes, and send you other transactional or relationship messages.
- Marketing and Advertising: we use information to send direct marketing messages (including via email) and target advertisements to you on third-party platforms and websites as described in the “Targeted Advertising and Analytics” section below. You can opt out of direct marketing messages we send by following the instructions in those communications (such as by clicking “unsubscribe” in the emails) or by reaching out via the “Contact Us” section below.
- Research and Development: we use information to monitor and analyze Services trends, usage, and activities, improve our Services, and generate de-identified data. We also use information to develop new products and services, including to train our artificial intelligence models.
- Protection and Compliance: we use information to detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, help protect the rights and property of Inworld AI and others, and comply with our legal and financial obligations.
- Notice/Consent: we may also use information in other circumstances after giving you notice and/or getting your consent.
TARGETED ADVERTISING AND ANALYTICS
We engage others to provide analytics services, serve advertisements, and perform related services across the web and in mobile applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services, including your IP address, web browser and mobile network information, pages viewed, time spent on pages, and links clicked. This information is used to deliver advertising targeted to your interests on other companies’ sites or mobile apps and to analyze and track data, determine the popularity of certain content, and better understand your activity. Some of the activities described in this section may constitute “targeted advertising,” “sharing,” or “selling” under certain laws. To opt out of these practices, click “Do Not Sell or Share My Personal Information” within the cookie icon at the bottom-left corner of our website.
In addition to ad targeting activities that rely on cookies and similar technologies, we work with advertising partners to translate other identifiers, such as your email address or phone number, into a unique identifier (called a hashed value) that such partners can then use to show ads on our Services that are more relevant to you across the web and in mobile apps. Depending on where you reside, you may opt out of these disclosures by emailing
privacy@inworld.ai.
You can also learn more about interest-based ads, or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, by visiting www.aboutads.info/choices.
DISCLOSURE OF INFORMATION
We disclose information as follows:
- Vendors: we disclose information to vendors, service providers, contractors and consultants that need this information to provide services to us, such as companies that assist us with web hosting, payment processing, fraud prevention, customer service, data enrichment, analytics, and marketing and advertising.
- Advertising Partners: wedisclose information to third parties for the purposes described in the Marketing and Advertising subsection above.
- Professional Advisors: we disclose information to our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
- Legal Authorities: we may disclose information to legal authorities and others for the purposes described in the Protection and Compliance subsection above, including if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements and if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Inworld AI, our users, the public, or others.
- Corporate Transactions: we reserve the right to disclose information in connection with or during negotiations of certain corporate transactions, including the merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Affiliates: we reserve the right to disclose information between and among Inworld AI and any current or future parents, affiliates, subsidiaries, and other companies under common control and ownership.
- Consent: we may disclose information when we have your consent or you direct us to do so.
We also disclose de-identified information that cannot reasonably be used to identify you.
BIOMETRIC INFORMATION
As described above, we may collect, analyze, store, retain and disclose information about your voice that we extract from your voice recordings and audio files. This information may be considered “biometric” information in some jurisdictions (“Biometric Information”). This Biometric Information will be used to provide our Services, analyze and improve our Services (unless you opt out), and for any other purpose with your prior consent. Inworld’s disclosure of Biometric Information with its affiliates, vendors, contractors, and third-party service providers will be limited to accomplish those purposes. Inworld retains your Biometric Information until the purpose of collection has been satisfied or for up to three years after you accessed your account, whichever occurs first.
TRANSFER OF INFORMATION
Inworld AI is headquartered in the United States and we have operations and vendors in the United States and other countries. Therefore, we and our vendors may transfer your personal information to, or store or access it in, jurisdictions that may or may not provide equivalent levels of data protection when compared with your home jurisdiction.
APPLICANT INFORMATION
When you apply for a position with Inworld AI, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information.
We use applicants’ information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment and hiring statistics. We use successful candidates’ information to administer the employment or independent contractor relationship. We may also use and disclose applicants’ information (a) to improve our Services, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on Inworld AI, and (d) to protect and defend the rights or property of Inworld AI or others.
DATA RETENTION
We store personal information for as long as necessary to carry out the purposes for which we originally collected it, satisfy our legal requirements, or for other business purposes explained in this Privacy Notice.
RESIDENTS OF CERTAIN US STATES
Privacy laws in certain states like California, Colorado, Connecticut, Delaware, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia (“State Privacy Laws”) require additional disclosures and grant their residents certain rights. This section applies to residents of those states and serves as our Notice at Collection for California.
Additional Disclosures
We collect the following categories of personal information: Identifiers, Sensitive/Biometric Information, Commercial Information, Communication Information, Internet Activity Information, and Derived Information. We collect this information from the following categories of sources: directly from you, from the third-parties identified in the “Information We Collect from Other Sources” subsection above, and by automated means. Please see the “Collection of Information” section above for more information.
We collect and disclose personal information for the following business and commercial purposes (described in more detail in the “Use of Information” section above): Service Delivery, Research and Improvement, Communication, Marketing and Advertising, Conducting Analytics, and Protection and Compliance.
We describe our use and disclose of personal information in the relevant sections above and summarize it in the following table: